Transcription

1 The Autopass Card System 自动过关智慧系统 Sistem Kad Autopass For Foreign-Registered Cars and Motorcycles 为外国注册车辆 ( 汽车与单车 ) 而设系统 Untuk kereta Dan Motosikal Yang Berdaftar Di Negara Asing

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4 Beware of Auto Barrier

5 How to use the Autopass Card ARRIVAL AT SINGAPORE Step 1 At the immigration booth please insert your Autopass Card into the card reader. Figure 1 Step 2 Your vehicle number should be displayed as shown in Figure 2 if your Autopass Card is correctly inserted. Figure 2 Step 3 Once your transaction is completed, please remove your Autopass Card from the card reader. Figure 3 Note: Should you encounter any error message (see Figures 8-13 for examples), please proceed directly to the VEP/ Toll office at the checkpoint, a short distance after the immigration booths for assistance. Please do not attempt to walk to another booth to insert your Autopass Card.

6 DEPARTURE FROM SINGAPORE Step 1 At the immigration booth, please insert your Autopass Card into the card reader. Figure 4 Step 2 Your vehicle number will be displayed as shown if your Autopass Card is correctly inserted. Figure 5 Step 3 The VEP, Toll and ERP charges (if any) will be displayed on the screen as shown. This indicates that the required fees have been successfully deducted from your Autopass Card and the transaction is completed. Figure 6 VEP :$ Entry Toll :$ 2.70 ERP :$ 5.00 Exit Toll :$ 3.80 Paid :$ Card Bal :$ Step 4 Once your transaction is completed, please remove your Autopass Card from the card reader. Figure 7

7 OTHER POSSIBLE MESSAGES DISPLAYED Figure 8 Figure 9 Figure 10 Figure 11 Figure 12 Figure 13 If you encounter any of the above messages, it is likely that charges are unable to be deducted from your Autopass Card. We advise that you approach our VEP/Toll office for assistance before leaving the checkpoint. Please do not attempt to walk to another booth to insert your Autopass Card. Note that administrative fees would be incurred if the relevant charges had not been paid for previously.

8 Vehicle Type Mon to Fri (2am to 5pm) Cars $35 per day Free Motorcycles $4 per day Free VEP Fees Mon to Fri (5pm to 2am) Sat, Sun & Spore public holidays * During the Singapore mid-year and year-end school holidays, VEP payable hours will end earlier at 12 noon. Vehicle Type Toll Charges at Woodlands Checkpoint Arrival Departure Motorcycles Nil Nil $0.50 Cars $2.70 $3.80 $3.20 Vans / Light Goods Vehicles Heavy Goods Vehicles $4.00 $5.80 $7.40 $5.30 $7.70 $14.70 Taxis $1.40 $1.90 $2.50 Buses $2.20 $3.10 $3.90 Toll Charges at Tuas Checkpoint (Arrival & Departure)

9 Frequently - Asked Questions BUYING THE AUTOPASS CARD 1. Where and how do I buy the Autopass Card? You can buy the Autopass Card at the VEP/Toll offices located at Woodlands and Tuas checkpoints when you drive in your vehicle. You will need to produce a valid vehicle s insurance certificate and road tax disc to buy the card. Each Autopass Card is priced at S$10 and has to be paid in Singapore currency. The price covers a non-refundable card cost of S$6 and a stored value of S$4 in the card. Please top up your Autopass Card with sufficient value to pay for your VEP, Toll and ERP charges (if any) before you leave Singapore. 2. How do I tell if I m holding the CEPAS Autopass Card? The CEPAS Autopass Card has no chip and is printed with a CEPAS logo at the front of the card. The CEPAS Autopass Card has been issued by LTA since end Figure 14 Autopass Card Figure 15 CEPAS Autopass Card 3. If I do not have a CEPAS Autopass Card, can I still use my Autopass Card to make payment? Yes, Autopass Cards are still accepted at our terminals provided the card has not expired. TOPPING UP THE AUTOPASS CARD 1. Where can I top up my Autopass Card? You can top up your Autopass Card at the following locations in Singapore before departing for Woodlands or Tuas Checkpoint: Via NETS (if you have a Singapore Dollar Bank Account) Local Bank ATMs (DBS/POSB/OCBC/UOB); inets Kiosks; Self-service NETS Top Up Machine located at selected HDB Multi-storey and commercial carparks; NETS Sales & Customer Service Centre Via Cash 7-Eleven convenience stores*; Autopass top-up booths at: - Woodlands Centre Road (open 24 hours) - Jalan Ahmad Ibrahim (open 24 hours) - Turf Club Avenue (open 8am to 8pm daily)

10 Please note that a service fee may be levied by the service provider for each top-up transaction. *CEPAS Autopass Cards are not available for top-up at 7-Eleven located in Shell stations. Additional top-up points for CEPAS Autopass Card Cheers & FairPrice Xpress; SPH Buzz Kiosks; TransitLink Ticket Offices; General Ticketing Machines at MRT stations; SMRT/SBST Passenger Service Centres 2. What is the maximum cash value I can top up? You can top up your Autopass Card value to a maximum value of S$ What if I forget to top up my Autopass Card? You may pay for the charges with cash, NETS or Credit Card at the VEP/Toll office at Woodlands or Tuas Checkpoint. Please note that an additional S$10 administrative fee will be imposed if the VEP fees/toll charges was not deducted at the immigration booths. 4. How do I check the cash balance in my Autopass Card? The cash balance in your Autopass Card will be displayed on the message panel of the card reader when you insert your card into the card reader at the immigration booth at Woodlands or Tuas Checkpoint (Please refer to Figure 3 and 6). While in Singapore you can check your balance at any 7 Eleven convenience stores, inets Kiosks or Autopass Card topup booths. This service is free. 5. How do I print the transaction history of my Autopass Card? You may print the transaction history of your card (last 25 transactions) at: Self-service NETS Top Up Terminals inets Kiosks Local Bank ATMs (DBS/POSB/OCBC/UOB) Please note that a service fee may be applicable for the statement print. USING MY AUTOPASS CARD 1. I just bought a new vehicle. Can I use the Autopass Card of my previous vehicle for my new vehicle? Can I use one Autopass Card for more than one vehicle? No. The Autopass Card of a vehicle is akin to a passport for an unique vehicle as it contains the record of its particulars, namely, the vehicle registration number, expiry dates of its insurance and road tax. Hence the Autopass Card of one vehicle cannot be used for another vehicle.

11 2. Can I use my Autopass Card to pay for car park fees at car parks managed by Electronic Parking System (EPS)? The Autopass Card with a visible chip (Figure 14) can be inserted into the reader at the entry and exit stations of the EPS car park. The CEPAS Autopass Card (Figure 15) can be used at CEPAS-compliant EPS car parks by tapping on the card reader zone showing CEPAS and ERP. 3. Where else can I use my Autopass Card in Singapore? The Autopass Card with a visible chip is accepted at merchants bearing the NETS Cashcard logo. Conversely, the CEPAS Autopass Card is accepted at merchants bearing the NETS FlashPay logo. For more information, please visit NETS website at com.sg 4. I have recently updated my road tax and/or insurance. Do I need to update the information in my Autopass Card? Yes, please proceed to the VEP/Toll offices located at Woodlands and Tuas checkpoints when you drive in with the vehicle to update your Autopass Card. 5. Can I clear my arrival and departure at the checkpoint using a different card for the two legs of the journey (for example, using a CEPAS Autopass Card to exit and a Autopass Card to enter and vice versa)? No, the same card must be used to complete the journey. No, the same card must be used to complete the journey. REFUND OF AUTOPASS CARD 1. Can I get a refund of the cash balance if my Autopass Card is faulty? You can submit your Autopass Card for refund by completing a refund application form at the VEP/Toll office at Woodlands or Tuas Checkpoint or at the Land Transport Authority (LTA) office at 10 Sin Ming Drive, Singapore Please submit the Autopass Card together with the refund application form and a copy of the refund applicant s passport or NRIC. You can opt to have the cash balance refunded in 2 ways; 1) A cheque to be mailed to the stated address; or 2) Direct credit into a bank account in Singapore; a) Please indicate the bank account holder s name, bank account name and number on the refund application form. b) If the bank account holder is a different person from the refund applicant, a copy of the passport/nric of the bank account holder is required. 2. Can I submit the Autopass Card(s) for refund if I no longer own the vehicle? Yes, you can still submit the Autopass card for refund. The application process is the same as described in 1.

12 EXPIRED AUTOPASS CARD 1. What is the validity period of my Autopass Card? Your Autopass Card (refer to figure 14) is valid for 5 years, and CEPAS Autopass Card (refer to figure 15) is valid for 7 years. 2. How can I check if my Autopass Card has expired? There are three ways to check if your Autopass Card has expired: For CEPAS Autopass Card, you can look up the expiry date on receipts printed from NETS Self-service Top-up Machines at selected car parks and General Ticketing Machines at MRT stations. For Autopass Card, you can view the expiry date printed on reverse side of your card. You can also call NETS customer hotline at to check for the card expiry date by giving them the 16-digit CAN printed on the back of the card. Alternatively, approach our officers at the VEP/Toll office at Woodlands and Tuas checkpoints for assistance. 3. Can I continue to use my Autopass Card if it has expired? No, you cannot use the Autopass Card after it has expired. Please buy a new Autopass Card on your arrival at the VEP/Toll office located at Woodlands and Tuas checkpoints. Please buy a new Autopass Card at the VEP/Toll office on your arrival to Singapore if your current card is expiring soon. 4. Can I extend the expiry date of my Autopass Card? No, the expiry date cannot be extended. 5. Can I get a refund of the cash balance if my Autopass Card has expired? The application process for refund is as described under Refund of Autopass Card. Please refer to the terms and conditions governing the use of Cashcards and FlashPay on NETS website at LOST/STOLEN AUTOPASS CARD 1. What do I do if my Autopass Card is lost or stolen? If your Autopass Card is stolen/lost in Singapore, report the loss at any Singapore Neighbourhood Police Post. When departing Singapore at Woodlands or Tuas Checkpoint, produce the police report to the officer at the VEP/Toll office for assistance. If your Autopass Card is stolen/lost in Malaysia you can report the loss at any police station in Malaysia. When you next drive into Singapore, produce your police report to the officer at the VEP/Toll Office. You will have to buy a new Autopass Card at S$10.

13 Please note that the onus is on the Cardholder at all times to safeguard the Autopass Card and ensure that it is not lost or stolen or used by any unauthorized person. Neither LTA/NETS nor any of the Approved Banks or Service Providers is under any obligation to determine whether any Autopass Card is stolen or is used by an unauthorized person. No refund can be granted if your Autopass Card is lost or stolen. DURATION OF STAY 1. How long can my vehicle stay in Singapore? The VEP validity period for the vehicle to stay in Singapore is 14 days from the last date of entry. The vehicle can stay up to the expiry date of the VEP validity period or up to the expiry date of your vehicle s insurance and road tax, or up to the expiry of your Autopass Card, whichever is earlier. 2. Can I extend my vehicle s stay in Singapore? If you intend to stay in Singapore beyond this period, please drive your vehicle and bring along your vehicle s valid insurance certificate, road tax disc and Autopass Card to the LTA office at 10 Sin Ming Drive, Singapore to extend your VEP period before it expires. Please note that it is an offence for your vehicle to remain in Singapore after the expiry date of the VEP. You may be fined up to S$200. ELECTRONIC ROAD PRICING (ERP) 1. Can I drive my vehicle on ERP priced roads without having an In-vehicle Unit (IU)? CARS: You do not need to fit an IU to your car to use ERP-priced roads. A fixed rate per day will be charged if you use these roads during ERP operating hours. There is no limit to the number of times you may drive through the ERP gantries within the day. Please see page 6 for the current fixed-rate ERP charges for foreign-registered cars without IUs. OTHER VEHICLE TYPES: If you drive a foreign-registered vehicle other than a car, you will need to fit an IU to the foreignregistered vehicle if you wish to drive the vehicle on ERPpriced roads during ERP operating hours. Please refer to the ERP brochure for more information pertaining to rental and installation of IUs. 2. Can I choose to pay my ERP charges using an IU instead? Yes. You can continue to pay your ERP charges using an IU if you currently have one installed in your vehicle. If you are using the older generation IU, you will have to slot your Autopass Card (with visible chip) or CashCard (if you have one) into the IU. You will then be charged for each time the vehicle passes through the gantries during ERP operating hours. If you have the new generation dual-mode IU, you can choose to use Autopass Card or CEPAS Autopass Card. Note that the fixed-rate ERP scheme will not apply if you pay the ERP charges by this method.

14 WHO IS ALLOWED TO USE AND KEEP A FOREIGN-REGISTERED VEHICLE? You are not allowed to use or keep any foreign-registered vehicles in Singapore if you are a: Singapore Citizen Singapore Permanent Resident (PR) Resident of Singapore Long Term Visit Pass Holder or Dependant Pass Holder Work Pass Holder who is also a resident of Singapore Student Pass Holder Training Employment Pass or Work Holiday Pass Holder However, any person who holds a work pass issued by Ministry of Manpower, who is not a resident of Singapore, may drive a foreign-registered vehicle in Singapore only if ALL these conditions are met: He is the registered owner of the vehicle; He resides outside Singapore; He has a valid insurance certificate and road tax to use the vehicle on Singapore roads; The vehicle is kept or used outside Singapore for a total period of 6 hours or more every day; and The vehicle has an Autopass Card to validate its entry/ exit at Woodlands and Tuas Checkpoints and to pay for VEP/ Toll charges. Please note that it is an offence under the Road Traffic Act if: You drive into Singapore without a valid Autopass Card for your vehicle Your vehicle is kept and used in Singapore after the VEP validity period, vehicle s road tax, or insurance has expired You use an Autopass Card belonging to another foreignregistered vehicle in Singapore Your vehicle s entry and exit are not registered

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16 International Circulation Permit (ICP) - Visit Automobile Association of Singapore (AAS) office at 535 Kallang Bahru, 1F GB Point Singapore (Tel: ) to apply for an ICP with Customs document. The ICP is valid for a maximum period of 90 days.

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18 Beware of Auto Barrier 1 SEMASA TIBA DI SINGAPURA a) Jika anda tidak mempunyai Kad Autopas, sila beli di pejabat Permit Masuk Kenderaan/Tol (VEP/Toll). b) Jika anda sudah memiliki Kad Autopas, sila masukkannya ke dalam mesin pembaca kad di kaunter Imigresen. 2 SEMASA BERADA DI SINGAPURA Sila tambah nilai pada Kad Autopas anda secukupnya untuk pembayaran VEP, Tol dan ERP sebelum anda meninggalkan Singapura. (Sila rujuk pada muka surat 20 untuk yuran VEP/Tol semasa). 3 KEBERANGKATAN DARI SINGAPURA Apabila anda meninggalkan Singapura, sila masukkan Kad Autopas anda di mesin pembaca kad di kaunter Imigresen untuk pembayaran. Anda boleh menghubungi pegawai kami di pejabat VEP/Tol di Pusat Pemeriksaan jika anda perlukan bantuan.

19 BAGAIMANA UNTUK MENGGUNAKAN KAD AUTOPAS KETIBAAN DI SINGAPURA Langkah 1 Di kaunter Imigresen, sila masukkan Kad Autopas anda di mesin pembaca kad. Rajah 1 Langkah 2 Nombor kenderaan anda akan di paparkan seperti yang di lihat pada Rajah 2, jika anda memasukkan Kad Autopas dengan betul. Rajah 2 Langkah 3 Setelah urusan anda selesai, sila keluarkan Kad Autopas anda dari mesin pembaca kad. Rajah 3 Perhatian: Jika anda melihat mesej error di layar paparan (lihat rajah 8-13), sila terus ke pejabat VEP/Tol di Pusat Pemeriksaan yang berdekatan dengan kaunter Imigresen untuk mendapatkan bantuan. Anda di nasihatkan supaya jangan cuba untuk memasukkan Kad Autopas anda di kaunter yang lain.

20 Rajah 4 Rajah 5 Rajah 6 VEP :$ Entry Toll :$ 2.70 ERP :$ 5.00 Exit Toll :$ 3.80 Paid :$ Card Bal :$ Rajah 7

21 Rajah 8 Rajah 9 Rajah 10 Rajah 11 Rajah 12 Rajah 13 Jika anda mendapat salah satu mesej seperti di atas, kemungkinan pembayaran tidak dapat di lakukan dari Kad Autopas anda. Anda di nasihatkan supaya pergi ke pejabat VEP/Tol untuk meminta bantuan sebelum anda beredar dari Pusat Pemeriksaan. Tolong jangan pergi ke kaunter yang lain untuk cuba memasukkan Kad Autopas anda. Sila ambil perhatian bahawa yuran pentadbiran akan dikenakan jika pembayaran yang sewajarnya tidak dilunaskan pada lawatan anda yang sebelumnya.

22 Jenis Kenderaan Yuran Permit Masuk Kenderaan Isnin hingga Jumaat (2 pg hingga 5ptg)* Kereta $35 sehari Percuma Motosikal $4 sehari Percuma Isnin hingga Jumaat (5ptg hingga 2pg) Sabtu, Ahad & Hari Cuti Umum S pura * Pada cuti pertengahan dan akhir tahun sekolah di Singapura, masa pembayaran VEP akan berakhir lebih awal iaitu pada jam 12 tengahari. Jenis Kenderaan Yuran Tol di Pusat Pemeriksaan Woodlands Ketibaan Keberangkatan Motosikal Nil Nil $0.50 Kereta $2.70 $3.80 $3.20 Kenderaan perdagangan ringan* Kenderaan perdagangan berat $4.00 $5.80 $7.40 $5.30 $7.70 $14.70 Teksi $1.40 $1.90 $2.50 Bas $2.20 $3.10 $3.90 Yuran Tol di Pusat Pemeriksaan Tuas (Ketibaan & Keberangkatan)

23 Rajah 14 Kad Autopas Rajah 15 Kad Autopas CEPAS

24 3. Bagaimana pula jika saya terlupa untuk tambah nilai Kad Autopas saya? Anda boleh bayar secara tunai, NETS atau dengan Kad Kredit, di pejabat VEP/Toll di Pusat Pemeriksaan Woodlands atau Tuas. Yuran pentadbiran tambahan $10/- akan dikenakan, jika bayaran VEP/Toll tidak di potong di kaunter Imigresen.

25 2. Bolehkah saya menggunakan Kad Autopas saya untuk membayar yuran letak kereta yang dikendalikan oleh Sistem Letak Kereta Elektronik (EPS)? Kad Autopas yang kelihatan cipnya (rajah 14) boleh dimasukkan kedalam mesin pembaca kad di stesen masuk dan keluar tempat letak kereta EPS. Kad Autopas CEPAS (rajah 15) boleh digunakan ditempat letak kereta EPS yang menggunakan CEPAS dengan menyentuhkan Kad Autopas CEPAS di mesin pembaca kad pada zon yang menunjukkan CEPAS logo dan ERP. 3. Dimanakah tempat-tempat lain di Singapura yang boleh saya gunakan Kad Autopas saya? Kad Autopas yang kelihatan cipnya boleh di gunakan di tempat perniagaan yang memaparkan lambang NETS CashCard. Manakala Kad Autopas CEPAS pula boleh digunakan di tempat perniagaan yang memaparkan lambang NETS FlashPay. Untuk mendapat maklumat lanjut sila lungsuri lelaman NETS di www. nets.com.sg 4. Saya baharu sahaja membaharui cukai jalan dan/atau insuran saya. Perlukah saya kemaskini maklumat ini pada Kad Autopas saya? Ya. Sila ke pejabat VEP/Tol yang terletak di Pusat Pemeriksaan Woodlands dan Tuas untuk kemaskini maklumat terkini kenderaan anda di Kad Autopas anda apabila anda memandu ke Singapura. 5. Bolehkah saya menyelaraskan perjalanan masuk dan keluar saya di Pusat Pemeriksaan dengan mengunakan kad berlainan untuk dua perjalanan ini? Tidak. Anda mesti gunakan kad yang sama untuk menyelaraskan setiap perjalanan masuk dan keluar. PENGEMBALIAN WANG BAGI KAD AUTOPAS 1. Bolehkah saya dapatkan pengembalian baki nilai kad jika Kad Autopas saya rosak? Anda boleh dapatkan pengembalian baki nilai kad anda dengan mengisi borang Permohonan Pengembalian Wang di pejabat VEP/Tol di Pusat Pemeriksaan Woodlands dan Tuas atau di pejabat Penguasa Pengangkutan Darat (LTA) di No 10 Sin Ming Drive, Singapura Sila serahkan Kad Autopas anda berserta dengan Borang Permohonan Pengembalian Wang dan salinan paspot atau Kad Pengenalan pemohon. Anda boleh memilih 2 cara untuk mendapatkan pengembalian wang: 1) Cek akan di pos ke alamat yang telah dinyatakan; 2) Kredit langsung ke akaun bank di Singapura: a) Sila nyatakan nama pemegang akaun bank, nama dan nombor akaun bank di dalam borang Permohonan Pengembalian Wang. b) Jika nama pemegang akaun bank berlainan dari pemonon, salinan paspot/kp pemegang akaun bank di perlukan. 2. Bolehkah saya memohon pengembalian baki wang dari Kad Autopas kenderaan yang bukan lagi milik saya? Ya. Anda masih boleh memohon pengembalian baki wang dari Kad Autopas ini. Cara permohonan pengembalian wang sama seperti yang telah tertera di atas.

26 KAD AUTOPAS YANG SUDAH LUPUT 1. Berapa lamakah tempoh sah Kad Autopas? Kad Autopas (lihat rajah 14) anda sah untuk 5 tahun. Kad Autopas CEPAS (lihat rajah 15) pula sah untuk 7 tahun. 2. Bagaimana saya boleh memeriksa Kad Autopas saya yang telah luput? Ada beberapa cara anda boleh periksa tarikh luput Kad Autopas anda. Untuk Kad Autopas CEPAS, anda boleh lihat daripada resit yang anda terima dari mesin tambah nilai layan sendiri NETS dan mesin tiket awam distesen MRT. Untuk Kad Autopas, anda boleh lihat tarikh luput kad ada tertera disebelah belakang Kad Autopas. Anda boleh juga menalipon perkhidmatan pelanggan NETS di talian untuk mendapatkan tarikh luput kad dengan memberi nombor CAN 16 angka yang tertera disebelah belakang Kad Autopas. Anda boleh juga minta bantuan dari pegawai di pejabat VEP/Tol di Pusat Pemeriksaan Woodlands dan Tuas untuk mendapatkan maklumat ini. 3. Bolehkah saya terus gunakan Kad Autopas jika ia telah luput? Tidak. Anda tidak boleh gunakan lagi Kad Autopas yang telah luput. Sila beli Kad Autopas yang baru bila anda tiba di Singapura di pejabat VEP/Tol yang terletak di Pusat Pemeriksaan Woodlands atau Tuas. Sila beli Kad Autopas yang baru di pejabat VEP/Tol bila anda tiba di Singapura jika tempoh Kad Autopas anda akan luput. 4. Bolehkah saya lanjutkan tarikh luput Kad Autopas saya? Tidak. Tarikh luput Kad Autopas tidak boleh dilanjutkan. 5. Bolehkah saya dapatkan pengembalian baki nilai Kad Autopas jika kad saya telah luput? Cara permohonan pengembalian wang telah diterangkan pada Pengembalian Wang Bagi Kad Autopas. Sila ambil perhatian tentang syarat-syarat penggunaan kad tunai dan FlashPay dari NETS melalui lelaman KAD AUTOPAS HILANG/DICURI 1. Apa yang perlu saya lakukan sekiranya Kad Autopas saya hilang atau dicuri? Jika Kad Autopas anda hilang/dicuri di Singapura, laporkan kehilangannya di mana-mana Pondok Polis Kejiranan. Apabila anda meninggalkan Singapura melalui Pusat Pemeriksaan Woodlands atau Tuas, tunjukkan laporan polis pada pegawai di pejabat VEP/Tol untuk meminta bantuan. Jika Kad Autopas anda hilang/dicuri di Malaysia, anda boleh laporkan kehilangan tersebut di mana-mana balai polis di Malaysia. Apabila dan memandu ke Singapura pada masa akan datang, tunjukkan laporan polis anda pada pegawai dipejabat VEP/Tol. Anda perlu beli Kad Autopas baru dengan harga S$10/-.

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28 Pemegang Pas Kerja yang dikeluarkan oleh Kementerian Tenaga Kerja, yang bukan penduduk tetap Singapura, boleh memandu kenderaan yang berdaftar asing di Singapura, jika dia memenuhi syarat tersebut:

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30 Beware of Auto Barrier

31 图一 图二 图三 注意事项 : 如出现任何错误交易讯息 ( 请参阅图 8 至 13 的讯息 ), 请直接前往陆路交通管理局设於关卡的办事处寻求协助 请勿走到另一个移民局护照检查柜台企图插入您的自动过关智慧卡

32 图四 图五 图六 VEP :$ Entry Toll :$ 2.70 ERP :$ 5.00 Exit Toll :$ 3.80 Paid :$ Card Bal :$ 图七

33 图八 图九 图十 图十一 图十二 图十三 如出现任何以上的讯息, 表示阅卡器无法从您的自动过关智慧卡扣除任何收费 请勿走到另一个移民局护照检查柜台的阅卡器企图插入您的自动过关智慧卡 如果发生尚未支付之前的相关收费, 您必须另外缴付 S$10 的行政费 如阅卡器无发自动的扣除金额, 请在未离开关卡前, 到陆路交通管理局的办事处寻求协助

34 车辆类型 星期一至五 ( 零晨 2 点至下午 5 点 ) * 入境准证费 汽车每日 $35 免付费 摩托车每日 $4 免付费 星期一至五 ( 下午 5 点至零晨 2 点 ) 周六, 周日及新加坡公共假期 * 在新加坡的年中和年尾学校假期里, 入境准证操作时间将提早至中午 12 点结束 车辆类型 位于兀兰关卡的过境关税 入境 离境 摩托车无须付费无须付费 $0.50 汽车 $2.70 $3.80 $3.20 搬运车和轻型货车 * $4.00 $5.80 $7.40 重型货车 $5.30 $7.70 $14.70 德士 $1.40 $1.90 $2.50 巴士 $2.20 $3.10 $3.90 位于大士关卡的过境关税 ( 入境和离境 )

35 自动过关智慧卡图十四 万捷通自动过关智慧卡图十五

36 您可以在陆路交通管理局设於关卡的办事处以现金,NETS 或信用卡缴付相关收费 如果您的车辆入境准证费 / 过境关税无法在移民局护照检查柜台的阅卡器扣除的话, 您必须另外缴付 S$10 的行政费

37 如果您使用的是有磁片的自动过关智慧卡 ( 图 14), 请将卡插入在 EPS 停车场入口及出口处的读卡器里 如果您使用的是万捷通自动过关智慧卡 ( 图 15), 请在免接触式的停车场入口及出口处的读卡器上点击 拥有磁片的自动过关智慧卡可在标有 NETS 现金卡标志的商家使用 同样的, 万捷通自动过关智慧卡可在标有 NETS FlashPay 标志的商家使用 欲知更多详情, 您可以上网到 是的 请记得在下次重返新加坡时, 到离移民局护照检查柜台不远处的陆路交通管理局办事处将新的资料输入自动过关智慧卡内 您必须使用同一张卡来完成一趟旅程 N o, the same card must be 自动过关智慧卡的退款事项 您可以到陆路交通管理局设於关卡的办事处或位于 10 Sin Ming Drive, Singapore 的办事处填妥退款申请表格 ( 欲知位于 10 Sin Ming Drive 陆路交通管理局办事处的开放时间, 请参阅背页 ) 请将自动过关智慧卡, 连同填妥的退款申请表格, 及退款申请者的护照或身份证复本, 交至有关部门 你可以选择其中以下的两种退款方式 : 1) 以邮寄的方式将支票寄到您指定的地址 ; 或 2) 将现金余额存入您的新加坡银行账户中 a) 请在退款申请表格里注明银行账户持有人姓名, 银行账户及银行账号 b) 如果银行账户持有人并不是退款人, 请付上一张银行账户持有人的护照 / 身份证复本 2. 如果我不再是汽车车主, 我是否还可以申请自动过关智慧卡退款? 您的自动过关智慧卡可以申请退款 您可以参照上速程序领回自动过关智慧卡的余额

38 过期的自动过关智慧卡 您的自动过关智慧卡 ( 参阅图 14) 的有效期限为 5 年, 万捷通自动过关智慧卡 ( 参阅图 15) 的有效期限则为 7 年 您可以用以下几种方法确定自动过关智慧卡是否已经过期 : 万捷通自动过关智慧卡 : 您可以从 NETS 自助充值机或地铁站的 General Ticketing Machines (GTM) 的收据中查阅 您也可以向陆路交通管理局设于关卡的办事处的的官员查询 自动过关智慧卡 : 您可以查看卡背面的有效日期 您也可以拨打 NETS 客户务热线 查询 请提供印在卡背面的 16 位数字 您也可以向陆路交通管理局设于关卡的办事处的的官员查询 不可以 请在抵达新加坡境内时到陆路交通管理局设於关卡的办事处购买新卡 如果您的卡即将过期, 请记得在抵达新加坡境内时到陆路交通管理局设於关卡的办事处购买新卡 不可以 自动过关智慧卡的有效期限是不可以延长的 您可以按以上 自动过关智慧卡的退款事项 问题所描述之申请程序领回自动过关智慧卡内的余额 请登入 网页参阅由 NETS 规定的使用条款及条件 失去或被偷窃的自动过关智慧卡 如果您的自动过关智慧卡在新加坡丢失或被偷窃, 请立即前往任何一间新加坡邻里警署报案 当车辆在兀兰或大士关卡离境时, 请向陆路交通管理局设於关卡办事处的官员查询并出示警方的报案记录, 寻求他的协助 如果您的自动过关智慧卡在马来西亚丢失或被偷窃, 请立即前往任何一间马来西亚警署报案 当您在重返进入新加坡时, 请向陆路交通管理局设於关卡的办事处的官员查询, 并出示警方的报案记录 官员将以 S$10 售卖一张新的自动过关智慧卡给您

39

40 但是, 任何持有由人力部发出的工作准证, 且不是居住在新加坡的人, 只要符合以下所有的条件, 便可以在新加坡驾驶外国注册的车辆 :

41 Autopass/ CashCard Top-Up Booth (8am to 8pm Daily) Autopass/ CashCard Top-Up Booth (24 hours)

42 Autopass/ CashCard Top-Up Booth (24 hours)

43

44 The Vehicle Services Group of the Land Transport Authority is located at: 10 Sin Ming Drive, Singapore Jabatan Perkhidmatan Kenderaan Penguasa Pengangkutan Darat terletak di: 10 Sin Ming Drive, Singapore Vehicle Services Group 10 Sin Ming Drive, Singapore