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7 131 Benoit, L. William 1997 Image Repair Discourse and Crisis Communication, Public Relations Review, 23(2), Barton, L Crisis in Organizations, Cincinnati: South-Western. Berelson, Bernard 1952 Content Analysis in Communication Research, New York, The Free Press. Burnett, John J A Strategic Approach to Managing Crisis, Public Relations Review, 24(4), Cutlip, Scott M., Allen H. Center and Glen M. Broom 2000 Effective Public Relations, 8 th, Upper Saddle River, N.J.: Prentice Hall. Cohn, R The PR Crisis Bible. How to Take Charge of the Media When All Hell Breaks Loose, NY: St. Martin s Press. Coombs, W. Timothy 1998 An Analytic Framework for Crisis Situations: Better Responses From a Better Understanding of the Situation, Journal of Public Relations Research, 10(3), Ongoing Crisis Communication: Planning, Managing, and Responding, CA: Sage. Coombs, W. Timothy and Sherry J. Holladay 2001 Communication and Attributions in a Crisis: An Experimental Study in Crisis Communication, Journal of Public Relations Research, 8(4), An Extended Examination of the Crisis Situation: A Fusion of the Relational Management and Symbols Approaches, Journal of Public Relations Research, 13(4),

8 Fink, S Crisis Management: Planning for the Inevitable, Newark, NJ: Amacom. Fletcher, Mark 1999 Managing Communication in Local Government, London: Kogan Page. Fearn-Banks, K Crisis Communications: A Review of Some Best Practice, in Handbook of Public Relations, London: Sage, Ferguson, M. A Building theory in public relations: Interorganizational relationships as a public relations paradigm, Paper presented at the annual conference of the Association for Education in Journalism and Mass Communication, Gainesville, FL. Goff, C. F The Publicity Process, Ames: The Iowa State University Press. Graber, Doris A Mass Media and America Politics, 3rd edition, Washington, DC: Congressional Quarterly Press. Grunig, J. E Communication, Public Relations, and Effective Organizations: An Overview of the Book, in Excellence in Public Relations and Communication Management, Hillsdale, N.J.: L. Erlbaum Associates, Two-Way Symmetrical Public Relations: Past, Present and Future, in Handbook of Public Relations, Thousand Oaks, Calif.: Sage Publications, Grunig, J. E. and L. A. Grunig 1992 Models of Public Relations and Communication, in Excellence in Public 132

9 133 Relations and Communication Management, Hillsdale, N.J.: L. Erlbaum Associates, Grunig, J. E. and T, Hunt 1984 Managing Public Relations, NY: Holt, Rinehart & Winston. Gonzalez-Herrero, Alfonso and Cornelius B. Pratt 1996 An Integrated Symmetrical Model for Crisis-Communications Management, Journal of Public Relations Research, 8(2), Hallahan, Kirk 2001 The Dynamics of Issues Activation and Response: An Issues Processes Model, Journal of Public Relations Research, 13(1), Heath, R. L Management of Corporate Communication: From Interpersonal Contacts to External Affairs, Hillsdale, NJ: Laurence Erlbraum Association A Rhetorical Perspective on the Values of Public Relations: Crossroads and Pathways Toward Concurrence, Journal of Public Relations Research, 12(1), Howarth, George 1999 Disasters and The Media, Basingstoke, Hampshire [England]: Macmillan Business. Murphy, Priscilla 1991 The Limits of Symmetry: A Game Theory Approach to Symmetric and Asymmetric Public Relations, Public Relations Research Annual, 3, Hillsdale, N.J.: Lawrence Erlbaum Associates: Marra, Francis J Crisis public relations: a theoretical model, Ann Arbor, Mich.: University Microfilms International Dissertation Services, A Bell & Howell Co Crisis Communication Plans: Poor Predictors of Excellent Crisis Public Relations Public Relations Review, 24(4), Mill, James 1967 Essays on government, jurisprudence, liberty of the press and law of 133

10 nations, New York: A. M. Kelley. Leichty, G. and J. Springston 1993 Reconsidering public relations models, Public Relations Review, 19(4): Lerbinger, O The Crisis Manager: Facing Risk and Responsibility, Mahwah, NJ: Lawrence Erlbaum Associates. Major, Ann Maric 1998 The Utility of Situational Theory of Publics for Assessing Public Response to a Disaster Prediction, Public Relations Review, 24(4), McCullagh, Ciaran 2002 Media Power: A Sociological Introduction, New York: Palgrave. Newsom, Doug, Judy Vanslyke Turk and Dean Kruckeberg 1996 This is PR: the realities of public relations, 7 th ed, Belmont, Calif.: Wadsworth Pub. Co. Pauchant, T. C Crisis management and narcissism: A Kohutian perspective, Unpublished doctoral dissertation, Graduate School of Business Administration, University of Southern California, Los Angeles, CA. Pfeffer, J. and Salancik, G. R The external control of organizations: A resource dependence perspective, New York, NY: Harper & Row. Ray, S. J Strategic Communication in Crisis Management: Lesson from the Airline Industry, Westport, CT: Quorum Books. 134

11 135 Regester, M. and Larkin, J Strategic Communication in Crisis Management: Lessons from the Airline Industry, Westport, CT: Quorum Books. Scanlon, Joseph, Suzane Alldred, Al Farrell and Angela Prawzick 1985 Coping With the Media in Disasters: Some Predictable Problems, Public Administration Review, 45(1), Sikich, Geary W Emergency Management Planning Handbook, New York: McGraw-Hill. Small, W. J Exxon Valdez: How to Spend Billions and Still Get A Black Eye, Public Relations Review, 17(1), Sonnenfeld, S Media Policy---What Media Policy? in Harvard Business Review on Crisis Management, Boston, MA: Harvard Business School Press. Sood, Rahul, Geoffrey Stockdale and Everett M. Rogers 1987 How the News Media Operate in Natural Disasters, Journal of Communication, 37(3), Sriramesh, K., J. E. Grunig and Jody Buffington 1992 Corporate Culture and Public Relations, in Excellence in Public Relations and Communication Management, Hillsdale, N.J.: L. Erlbaum Associates, Susskind & Field 1996 Dealing with an angry public: the mutual gains approach to resolving disputes, New York: Free Press. Turk, V. J Information subsidies and the media content: A study of public relations influences on the news, Journalism Monographs, 100,

12 Walker, David 1996 Public Relations in Local Government: Strategic Approaches to Better Communications, London: Pitman Publishing in association with the Institute of Local Government Studies. 136

國立中山大學學位論文典藏.PDF

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穨書目.PDF